Privacy Policy
1. Introduction
This privacy policy for Prolife Foods Limited trading as Haddrells of Cambridge (“Prolife”, 'we', 'us', or 'our'), describes how and why we might collect, store, use, and/or share ('process') your information when you use our services ('Services'), such as when you:
- Visit our website at haddrells.co.nz (‘Website’) or any website of ours that links to this privacy policy
- Engage with us in other related ways, including any sales, marketing, or events
We comply with the Privacy Act 2020 (New Zealand), and this policy sets out how we do this and what your rights are.
Questions or concerns? Reading this privacy policy will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at enquiries@haddrells.co.nz.
2. Summary of the Key Points
This summary provides key points from our privacy policy, but you can find out more details about any of these topics by reading our full policy set out below.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with Prolife or the website, including the choices you make and the products and features you use.
Do we process any sensitive personal information? We do not process sensitive personal information.
Do we receive any information from third parties? We do not receive any information about you from third parties.
How do we process/use your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.
In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties, for example, we may share this information with our distributors.
How do we keep your information safe? We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, use or modify your information.
What are your rights? You have rights to access, change, and correct your personal information that we hold. Depending on where you live in the world, the applicable privacy law may mean you have certain other rights regarding your personal information.
How do you exercise your rights? The easiest way to exercise your rights is by contacting us at enquiries@haddrells.co.nz. We will consider and act upon any request in accordance with applicable data protection laws.
3. What personal information do we collect and how do we collect it?
a. How we collect your personal information
We collect personal information directly from you, when you voluntarily provide it to us when using the Website or otherwise when you contact us.
We do not collect or process sensitive information.
b. Types of personal information we may collect
The personal information we collect may include the following, depending on your choices and how
you interact with us and our Services:
- names
- phone numbers
- email addresses
- mailing addresses
- job titles
- contact preferences
- contact or authentication data
Additionally, if you are, or work for, one of our trade partners or distributors, we may also collect the following personal information in addition to the above:
- usernames
- passwords
4. How do we process/use your information?
We process/use your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process/use your personal information for a variety of reasons, depending on how you interact with our Services, including:
- To provide you with the Services. We may process your information to provide you with the requested service, for example, providing a result using our Manuka Matchmaker on the Website.
- To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
- To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
- To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
- To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes. You can opt out of our marketing emails at any time. To do so, please send an email request to: enquiries@haddrells.co.nz
- To deliver targeted advertising to you. We may process your information to develop and display personalised content and advertising tailored to your interests, location, and more.
- To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
- To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
- To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
- To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s wellbeing, such as to prevent harm.
5. What legal bases do we rely on to process/use your information?
We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.
We may rely on the following legal reasons to process your personal information:
- Your consent. We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.
- Performance of a Contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
- Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:
- Send users information about special offers and discounts on our products and services
- Develop and display personalised and relevant advertising content for our users
- Analyse how our Services are used so we can improve them to engage and retain users
- Support our marketing activities
- Diagnose problems and/or prevent fraudulent activities
- Understand how our users use our products and services so we can improve user experience
- Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
- Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
6. When and with whom do we share your personal information?
We may need to share your personal information with the following companies/entities, and for the following situations/reasons:
- Our Distributors: we may share or transfer your personal information with our distributors, both in New Zealand and overseas.
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honour this privacy policy. Affiliates include companies that we control or that are under common control with us.
- Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.
7. Is your information transferred internationally?
We may transfer, store, and process your information in countries other than your own.
Our servers are located in New Zealand. If you are accessing our Services from outside New Zealand, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information, in New Zealand, and other countries.
If you are a resident in the European Economic Area (EEA) or United Kingdom (UK), then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with this privacy policy and applicable law.
8. How long do we keep your information?
We keep your personal information for only as long as necessary to fulfil the purposes outlined in this privacy policy unless otherwise required by law (such as tax, accounting, or other legal requirements).
We will delete/erase your personal information when we no longer need to keep it for the purpose
for which it was collected, or by law.
9. How do we keep your information safe?
We aim to protect your personal information through a system of organisational and technical security measures.
We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process.
However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
10. What are your privacy rights?
You have the following rights to your personal information:
- To access and obtain a copy of that information; and
- To request that we correct or update that information.
You can request access to, a copy of, to update and/or correct your personal information at any time, by sending us an email at: enquiries@haddrells.co.nz
If you are not happy with our response or the way we have handled your request, you have the right, within New Zealand, to make a complaint to the New Zealand Privacy Commissioner here.
In some regions, such as the European Economic Area (EEA), United Kingdom (UK), you have additional rights that allow you greater access to and control over your personal information.
These may include the right:
- to request rectification or erasure of your personal information;
- to restrict or object to the processing of your personal information;
- if applicable, to data portability (i.e. to request a copy of your personal information in a form
that you can take with you, somewhere else); and
You can make a request for any of the above rights by contacting us at: enquiries@haddrells.co.nz
We will consider and act upon any request in accordance with applicable data protection laws.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here.
a. Withdrawing your consent
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time by contacting us at: enquiries@haddrells.co.nz
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
b. Opting out of marketing and promotional communications
You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us at enquiries@haddrells.co.nz.
You will then be removed from the marketing lists.
If you have questions or comments about your privacy rights, you may email us at enquiries@haddrells.co.nz
11. We may make updates to this Privacy Policy
We may update this policy as necessary from time to time to stay compliant with relevant laws.
The updated version will be indicated by an updated 'Revised' date and the updated version will be effective as soon as it is accessible.
If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
12. Contact us
If you have any privacy related queries, you can contact us by email at enquiries@haddrells.co.nz